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THE NEED
The use of handheld devices is rising exponentially as employees increasingly require constant connectivity. The expectation with this anytime/anywhere access is that messages, whether voicemail or email, can be retreived from one central location and in any type of environment.
The proliferation of text and instant messaging can be attributed to this 24/7 need, and voice-based communication can often become a source of frustration. While unified messaging enables checking of all messages from one location, it doesn't address the difficulty of accessing and listening to voicemails while in a less than perfect environment, such as a meeting or a noisy location.
THE SOLUTION
Imagine treating your voicemail the same way you do email. Helping voice mail fit into this world of text-based communication is T3 Telecom Software's speech-to-text feature, T3vT, an add-on to the T3main platform.
T3vT converts voice messages to text to allow you to read voice messages through your email inbox or a handheld device. With T3vT you can scan your voice messages without having to navigate through linear listening options to extract time-sensitive messages. In certain environments such as a meeting, a plane, or a noisy location, reading your voicemails may be the only way you can access critical information.
When your voice mails are converted to text you can also archive, search, copy and print them as you would any email. In a business environment where E-Discovery is becoming increasingly important, archiving voice messages may very well become the next communication modality requiring archiving strategies.
T3vT can also deliver the content of voicemail in a text message so you know when a message comes in even if you can't access voicemail or email. And since T3vT is fully integrated with the T3main platform, you still receive the file of the recorded message in your email inbox should you choose to listen to your voicemail.
T3vT BENEFITS
- Access your voicemails in all environments, whether in a meeting, traveling, or in a noisy setting.
- Instantly see critical messages without having navigate through voicemail menus and listen to multiple messages.
- No need to scramble to write down important information such as a callback number.
- Archive, search, copy and print your voicemails just as you would any email.
- Lower cellular expenses by reducing the amount of time spent navigating voicemail options.
T3vT FEATURES
- Selectively enable T3vT for specific users.
- Transcribed message is sent as SMS text to mobile and/or as text-based email attachment.
- Have access to all standard T3 unified messaging functionality, including receiving voicemails as an audio attachment, and immediate synchronization of email and voicemail
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